In the on going battle to bring business from the dark ages into the 21st century of customer centered services the defining of what a customer wants has come down to the tug of war between the conceptual idealization of the marketing departments and consultants and that of the customers themselves. Even in the most forthright of customer service blogs and articles customer service ideologist have been mislead by the marketing world into identifying marketing concepts as customer service ideologies and perspectives, even to the point of re-labeling traditional marketing jargon to quack like a duck, however underneath the quack there ain’t no waddle

Continued here:
What Do Customers Expect? – Customer Service

Johannesburg – The Business Process Outsourcing (BPO), infrastructure and tourism are some of the opportunities presented by the 2010 Fifa World CupTM. “In terms of business opportunities brought about by the 2010 Fifa World Cup, South African entrepreneurs can invest in infrastructure, particularly the maintenance of newly built structures, tourism and the BPO industry,” said Gauteng MEC for Finance and Economic Affairs, Mandla Nkomfe

Excerpt from:
South Africa: 2010 Opens BPO, Tourism Opportunities for Gauteng

For so many reasons, for none of which I’m really sure of, I have not been actively posting and for that I really do apoligize. But no matter the cause for my absense, I am back, and with a new mission and a re-energized passion for the love of creating great successes in the world and lives of owners, managers and employees of today’s businesses. Most of all, for those who want to take their businesses beyound the limited realms of conventional bisness wisdom(?), and who have realised that it is the customer that holds the keys to their success.

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I’m Back

Call centers and business process outsourcing providers are among industry sectors in India that are likely to cut more than 25% of their staffing soon, according to a report by a trade body. The Associated Chambers of Commerce and Industry of India (ASSOCHAM) said on Wednesday that companies in those sectors were faced with shrinking margins

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Call centers and business process outsourcing providers are among industry sectors in India that are likely to cut more than 25% of their staffing

In the exploration of policy development and the formation of formal policies it is also important to keep in mind the ease in which these policies can be instituted by the manger and the lower staff that comes into direct contact with the customer. There are many policies instituted by businesses that are virtually rendered useless based on their relevance to the customer and there relevance to how they can be supported or implemented by the staff that has direct responsibility for the customer.

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Customer Service Policy – Part 3

It doesn’t take a madman to notice that the email industry is in shambles from all the trash that’s floating around on the net these days. The effectiveness of email and newsletter campaigns is diminishing as people are starting to tire of the job of filtering through all the junk mail just to get what they want to read. Even with a double opt in email or newsletter many of the newsletters and emails are ignored and many are caught in the spam filters set up by corporations, ISPs or the system operator themselves, what to do?

Link:
What’s happened to our email