India’s second largest software firm, Infosys Technologies could potentially overtake information technology (IT) services in overall revenue. Infosys BPO currently contributes to around 5 percent of the firm’s total revenue, said Chief Executive S
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Bpo Can Be Bigger Than IT Services
How does the hiring process in BPOs differ from that in other industries? In the BPO industry, we typically hire a large number of service professionals at one time.For example, after receiving a new client agreement, we could be faced with a hiring need of hundreds of service professionals.Additionally, we need to ramp our programs quickly, so not only do we need to find a lot of qualified professionals, but we need to find them fast.The specific skill sets that we typically look for are candidates who have a strong command of the English language, combines with technical knowledge and, in some cases, IT experience. What are the various advantages of working in a BPO
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Grow Yourself With The Growth Of Bpo Industries
Deepak Patel is one of those CEOs who combine financial acumen with technological astuteness. He himself admits that this combination has helped him leapfrog ahead of several others in his career. About 20 years of work experience does not hurt in any case
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Don’t Ever Say ‘No’ – Says Birla’s BPO Man
It was a rocky start for the Hard Rock at the Falls Concert Saturday night in the Hard Rock Cafe in Niagara Falls. A poor audio mix contributed to the failings of the first half of the “BPO Plays Pink Floyd” performance
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‘BPO Plays Pink Floyd’ Ends Well After Disappointing Start
This BPO training centre in Peenya Industrial Area is not the normal glitzy establishment in any tech park, which generally brims with young graduates getting accent training. It’s different. This call centre training unit is for disabled people
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Bpo Sector Is Now Open To Disabled Too
Hinduja Global Solutions (HGSL), a business process outsourcing company and part of the Hinduja Group, today announced that it had bought UK-based customer relationship management company Careline Services. The financial details of the deal were not disclosed. The acquisition will act as a launch pad for HGSL to enter the UK and European markets and will also be a platform to cross-sell its global delivery model to Careline’s European clients.
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Hinduja Global Acquires UK Based Company
Infosys BPO announced that it has received two awards at SSON’s (Shared Services & Outsourcing Network) 2010 North American Shared Services Excellence Awards. Infosys BPO along with its clients McClatchy and P&G were adjudged winner and runner-up and respectively under the category ‘Best New Outsourced Services Delivery (under 3 years)’ at the award ceremony held at Orlando, Florida.
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Infosys Bpo Bags 2 NASSE Awards
Indian BPO firms are tuning in to a global delivery model — doing the right thing from the right geography — as value creation for customers take primacy over cost arbitrage, political pressures mount against offshoring and new offshoring destinations gain traction. With newer rivals like Philippines snaring 70% of new contact centre businesses and onshore BPOs in Brazil and other Latin American locations picking up steam, local vendors are being forced to set up global delivery centres, or look at near-shore options.
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Indian Bpo Companies Are Opening Their Delivery Centres Globally
Insurance regulator IRDA today said it has selected Sparsh BPO Services for providing call centre services to handle grievances of customers.
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IRDA Opts Sparsh BPO For Providing BPO Services
Som Mittal, President of National Association of Software and Service Companies (NASSCOM) has said outsourcing business in India has witnessed more than nine times growth, from 1.6 billion dollars to 14.7 billion dollars in the last decade. Addressing media persons here on Wednesday, Mittal said: “In this last decade, from 1.6 billion, we rose to 14.7 dollars.” He further said that India’s back-office outsourcing business would post a growth of 15 to 16 per cent in 2010 to March 2011 on growing demands from overseas clients
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Nasscom President Speaks : “BPO Sector Saw Rapid Growth In The Last Decade”
