Recently I visited Casual Male XL in Canton, MA and toured their corporate headquarters. I was really impressed by the catalog showroom, located next to their call center hub. Casual Male XL is transitioning its’ call center agents to become “wardrobe assistants”, where they have stocked a fully-inventoried showroom to provide the agents with a means of making stylish suggestions and complimentary add-on offers to customers placing orders.

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Nothing Casual About This Massachussets Company’s Growth

Potential new customers may not ask “How Innovative Are You?” during the sales process, but perhaps they should. Businesses who innovate well and often, such as Apple and Google, don’t typically need to be asked because their audience just knows they do, from the constant PR and web buzz that surrounds each new release. At CSI, we’re excited about the next wave of product announcements and innovations we have planned for our customers, partners and potential new customers.

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Innovation in the Call Recording Space

“App Stores” and the “App Market” are familiar phrases in today’s tech world, gaining popularity with the emergence of the Apple iPod, iPad and Google Android devices. In a logical, winning business move on the b2b side of things, many Unified Communications dealers are also building a diverse portfolio of applications for their customers. Many such dealers are complimenting their phone system sales with application sales.

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Unified Communications Dealers: Enhance Revenue Streams with App Sales

We at CSI are coming off another solid quarter of new business. The success of our sales teams directly fuels the workloads of our project management, support and training teams. Ironically, it’s the performance of those same technical folks which gives our sales teams added confidence and gives us marketing staffers the customer retention stats, success stories, and testimonials which we so proudly speak to

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The Rewarding, Renewing Cycle of Sales-Technical-Sales

When customers purchase our call recording and quality monitoring solution, one of the most important considerations is whether or not to select on-site training or to schedule Webinar training. While both training options offer a high-value, personalized training approach with a tenured, professional member of our training team, “Webinar training” is often selected because of convenience and cost savings. The benefits of Webinar training include: – zero travel expenses – flexible scheduling – a “train the trainer” – unlimited subsequent training as needed In comparison, on-site training offers a bit more of a “hands on” approach and allows our trainers to gain an appreciation for a customer’s environment and culture.

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Call Center Agent Training: Onsite vs. Webinar Training

I was speaking to one of our customers this morning. The customer was very happy with basic, simple call recording and was a little unsure of bringing in a robust quality monitoring system, but they were considering the upgrade (CSI’s customer upgrade program delivers free software upgrades to active customers) to Virtual Observer. My contact there, the call center manager, asked me for some basic bullets she could use to present a case for implementing a quality monitoring system.

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Quick List: Benefits of Quality Monitoring

vacuumone wrote a new blog post: Comparing Domestic Rug A Comparison of Different Carpet Cleaning Machines You have to have some kind of carpet in your Home, at least in my opinion. Most of the high-end fancy homes with all the luxury flooring in them also have some sort of substitute for carpet like area rugs and such. Most people, me especially, prefer to have carpeting on the floor, especially

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vacuumone wrote a new blog post: Comparing Domestic Rug A Comparison of Different Carpet Cleaning Machines

Call Center Blogger wrote a new blog post: Call Center Interview Questions Originally posted on Callcenterblogger.com Coming prepared on a call center interview requires research, personal assessment and emotional readiness. Based on personal experience at both side of the table, I’d like to provide some insights on what goes on behind the interviews doors and cite some call center interview questions to help readers through somewhat stressful situations

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Call Center Blogger wrote a new blog post: Call Center Interview Questions

We are pleased to announce that Computer Generated Solutions (CGS), headquartered in New York, NY, has selected CSI’s Virtual Observer Professional for call recording and quality monitoring. Virtual Observer was implemented to record calls off of CGS’s Avaya phone system using the Avaya DMCC recording methodology. “Virtual Observer (VO) will enable us to meet our agent development goals across multiple call centers as well as meet compliance demands

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Computer Generated Solutions moves forward with Avaya call recording solution

We are pleased to announce that Advocate Physician Partners , located in Mt, Prospect, IL, has selected CSI’s Virtual Observer Professional system for call logging and quality monitoring . Laura Santiago, Resolution Center Supervisor for Advocate Physician Partners, declared Virtual Observer the logical choice based on flexibility and sophistication of data analysis available. “I can certainly tell you that CSI’s sales approach was professional and prompt

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Chicago-based Advocate Physician Partners implements quality monitoring system