This is a Guest post by Jill Konrath of Selling To Big Companies. Kevin Writes: I have a long-standing client. One noteworthy group asked us for a meeting to converse about a project and we geared up a moderately complex Statement of Work in just two business days
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Who Says Only Telesales Professionals Have To Exhibit Professionalism?
Brand new customer service training for councils, east midlands, northamptonshire, Leicestershire, Warwickshire, Lincolnshire, Cambridgeshire councils customer service training, public sector customer service courses, handling conflict training
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Council customer service training – open course East Midlands
Customer Service training – Leicestershire – 16th – 17th February 2010. 2 day course ideal for anyone who talks to customers on the telephone in a customer service role : customer service, contact centre, call centre, internal sales.
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Customer Service masterclass training – Leicestershire – 16th – 17th February 2010
The following is a Guest post by Mike Brooks, AKA Mr. Inside Sales. Many business owners and sales managers ask me if I have a proven system or a way to identify and hire top telesales reps.
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Attention Telesales Managers: How To Hire Successful Telesales Rep’s
The following is a Guest post by Mike Brooks, AKA Mr. Inside Sales I don’t know about you, but I’m shocked every time I listen to a voicemail message left for me by telesales reps, prospects and even clients. They are filled with ‘um’s’ and ‘ah’s’, they ramble on and on, they leave no compelling reason for me to call back, and they almost always leave their number so fast that I have to listen to it two, three, sometimes four times to make it out! It’s no wonder so many voice mail messages get deleted and never called back! If ever there was a situation that begged to be scripted, it’s your voicemail message
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Telesales Must-Haves: Seven Effective Voice Mail Scripts
If you have a junior or newly promoted telesales or telemarketing team leader, supervisor or manager, they may need some short-term support in setting up the key business systems that will help them with the ongoing managment of the team. We can help with this.
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Hire an interim to support your new telesales manager
IMPORTANT NOTE TO ALL READERS!!! Prompted by visitor demand, we recently launched our FREE eBook on How to use Email and Voicemail to Support your Telesales Efforts . If you haven’t already got your hands on your copy of this 22-page, professionally designed eBook, jam-packed full of great, exclusive content, then download it now by signing-up for it on the right hand side of our site…! First of all, let me welcome each and every one of you to the first post of 2010 here at Telesales Magic! What an amazing year 2009 was for us all.
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Telesales Tips, Telemarketing Tips and Cold Calling Tips Aplenty! Our Top Five Posts of ‘09
This is a Guest Post from Paul Archer, of Archer Training. Ever had the feeling that your emails or prospecting letters are never read – just binned? Well here’s a neat little tip for getting people’s attention
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Backing Up Your Telesales with Remarkable Email Subject Lines!
The following is a Guest post by Mike Brooks, AKA Mr. Inside Sales. Most telesales reps hate getting objections. Their hearts sink into their stomachs, their palms start to sweat, and they start wondering how they’re going to pay the rent. Sound familiar?
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Don’t Answer Your Telesales Objections, Isolate Them!
This is a Guest Post from Paul Archer, of Archer Training. Move Backwards When you first meet a customer in person, move backwards about a foot as soon as you make eye contact. This is a great little technique to show that you are nonthreatening and do not want to put them under any undue pressure
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5 Sublimely Simple Yet Elegant Telesales Tips
