8th October 2008 Christine Knott (MD Beyond The Box) adds her weight to the growing debate relating to whether body language can affect telephone conversations. Writing for callcentrehelper.com Christine outlines her beliefs on the importance of body language during a telephone conversation, and also provides a few tips on how to improve telephone manner through posture and expressions: For many people the response to this would be ‘no’ – as how can body language be important if the caller can’t see the person they are talking to? Before this question can be fully answered, we need to understand the part body language plays during the communication process

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How Your Body Language Can Be Relevant When Talking On The Telephone