What is BPO ?

What is BPO ? BPO stands for Business Process Outsourcing is the process of hiring another company to handle business activities for you. In other words, BPO is the practice of using a third party (company), contracted to perform specific, specialized processes on a company’s behalf. Although, outsourcing has been used by the companies for a long time, such as when a company needs an outside representative to handle the business. Now a days, BPO has become an essential needs for the majority of businesses and large companies, on a much larger scale to run their business. It’s unfair to say that only ITES (Information Technology Enabled service) are done in BPO, it encompasses a wide varieties of operations or activities like,

  • Accounting
  • Financial Research
  • Market Survey
  • Sales & Marketing
  • Human Resource
  • Logistics
  • Legal Work
  • Medical Transcription
  • Insurance Claim Processing
  • And Many Other..

Basically, there are two types of work in BPO, back office outsourcing and front office outsourcing. Back office outsourcing services includes the activities like human resources, payroll, billing and logistics. Some companies also offer their service in collections, credit analysis and job recruitment in back office outsourcing. Front office outsourcing include customer support, technical support, marketing, advertising etc. BPO Industries are drastically increasing because it has several benefits which has been discussed in our section “BPO Benefits”. Call center is the most common business that are outsourcing by many multinational companies. Rich and developed countries like US, UK, Australia outsource their process in the country like India, China where vast IT human resource are easily available at an affordable cost.

The BPO boom continuously increasing everyday as more and more companies are following the race, making conditions really viable for a positive growth in the BPO industry. You don’t know, what is BPO ? Contact India BPOS if you have any additional queries related to BPO (business process outsourcing), we would be glad to respond you at the earliest.